Customer Success Teams

View the Customer Success Handbook homepage for additional related handbook pages.

Overview

The Customer Success team is distributed across different customer segments, depending on the customer’s Annual Recurring Revenue or the purchase of GitLab’s Success Plan Services (SPS).

Segments

AMER CSMs

View the CSM Handbook homepage for additional CSM-related handbook pages. Overview CSMs aligned with …

APJ CSMs

View the CSM Handbook homepage for additional CSM-related handbook pages. Overview CSMs aligned with …

Customer Success Architects (CSA)

View the CSM Handbook homepage for additional CSM-related handbook pages. At GitLab, we understand …

Customer Success Engineering

The Customer Success Engineering (CSE) team: what CSEs do, the three CSE motions, and how CSEs work with the account team.

EMEA CSMs

View the CSM Handbook homepage for additional CSM-related handbook pages. Introduction This handbook …

Last modified September 24, 2026: Rename Customer Success handbook to Customer Experience, delete the stale CX handbook (968e3521)

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