Genesys Xperience on Tour Washington, D.C. 2026

Genesys brings AI-driven customer experience strategies to Washington, D.C. leaders on October 27

Genesys Xperience on Tour Washington, D.C. 2026 takes place Oct. 27 at the Capital Hilton. The complimentary event is part of the Xperience 2026 series and centers on customer experience innovation, artificial intelligence and cloud solutions.

The agenda includes keynote speakers, breakout sessions and networking opportunities with Genesys experts, partners and industry leaders. Sessions cover practical AI applications in customer experience, new operating models for CX and strategies for integrating AI with human teams, including topics on intelligent CX front doors, journey-centric operating models and AI use case design.

Genesys Xperience on Tour Washington, D.C. 2026 Themes

• AI in Customer Experience: How AI investments translate into measurable business returns and improved customer interactions.
• Agentic Orchestration: Connecting AI and human teams to create adaptive, continuous transformation in CX workflows.
• Journey-Centric Operating Models: Building integrated, scalable service delivery and governance strategies using AI-enabled workflows.
• Designing AI Use Cases: Methodologies for creating AI applications grounded in real needs and measurable outcomes.
• Leadership in AI Transformation: Addressing organizational readiness, governance and new ways of working with AI.

Who Should Attend Genesys Xperience on Tour Washington, D.C. 2026

The event targets professionals responsible for shaping and delivering customer experience strategy. Key personas include:

• CX leaders ready to deliver smarter, more connected experiences
• CX professionals seeking solutions to enhance customer engagement
• IT leaders evaluating technology for customer engagement improvements
• Enterprise technology professionals focused on AI and cloud solutions
• AI transformation stakeholders assessing organizational readiness and governance

Genesys Xperience on Tour Washington, D.C. 2026 Sponsors

The sponsor roster appears current for the 2026 event. Notable sponsors include:

• AWS (Platinum)
• Verizon (Gold)
• Capgemini (Silver)
• Miratech (Gold)
• AudioCodes (Silver)

Genesys's Current Products & Platforms

• Genesys Cloud CX: An AI-powered customer experience platform enabling real-time customer experience orchestration, connecting customer intent to human and AI workforce, data and systems for consistent, personalized interactions across channels.
• Agentic Virtual Agent: AI-powered virtual agents designed to reason, act and adapt to resolve complex customer needs, handle multi-step tasks and provide conversational AI experiences across digital and voice channels.
• AI Copilots: AI-powered partners for contact center agents that assist in task execution, aim to improve efficiency and provide real-time guidance and automation support.
• Customer Journey Management: An AI-powered platform that tracks, measures and aims to improve customer experiences in real time, offering insights for journey optimization and performance analytics across touchpoints.
• Integrations: A set of pre-built and custom integrations connecting Genesys Cloud to Salesforce, ServiceNow and other enterprise systems, data sources and third-party applications.