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Knowledge and Findability

The knowledge and findability channel aggregates best practices, articles and news analysis on enterprise search, knowledge management, cognitive engines, taxonomies and more.

Featured Reading

Editorial
The Human API: How Knowledge Flows Turn Employee Insight Into Business Foresight
Knowledge & Findability
The Human API: How Knowledge Flows Turn Employee Insight Into Business Foresight
Leaders keep getting blindsided by what employees saw months ago. A Human API connects employee signals to strategy, so you notice change early enough to act.
Editorial
How Knowledge Managers Stay Relevant as AI Changes the Work
Knowledge & Findability
How Knowledge Managers Stay Relevant as AI Changes the Work
AI isn't replacing knowledge management. It's raising the bar.
Editorial
Invisible Information: Visibility Is Becoming the Next Competitive Advantage
Knowledge & Findability
Invisible Information: Visibility Is Becoming the Next Competitive Advantage
Stop asking where to store a document and start asking who will need it. Transform your knowledge management by designing systems around people's needs.
Feature
Ontologies Explained: How They Power Smarter AI
Knowledge & Findability
Ontologies Explained: How They Power Smarter AI
Once the preserve of taxonomists, ontologies have become AI's secret ingredient. Here's what they are, why AI needs them and how to start building your own.
Feature
What to Fix Before You Deploy an AI Agent on Your Knowledge Base
Knowledge & Findability
What to Fix Before You Deploy an AI Agent on Your Knowledge Base
Most AI projects run on bad data. Here's the 7-step playbook for auditing, tagging and testing your enterprise knowledge so agents actually work.

Getting Started With Knowledge and Findability

Feature
What Is a Knowledge Manager? Role, Responsibilities & Benefits
Knowledge & Findability
What Is a Knowledge Manager? Role, Responsibilities & Benefits
Editorial
Your Employees Can't Find Information. A Systems Approach Can Help
Knowledge & Findability
Your Employees Can't Find Information. A Systems Approach Can Help
Editorial
Diagnosing Enterprise Search Failures
Knowledge & Findability
Diagnosing Enterprise Search Failures
Feature
5 Key Challenges of Knowledge Management (and How to Conquer Them)
Knowledge & Findability
5 Key Challenges of Knowledge Management (and How to Conquer Them)
Editorial
How Your Taxonomy Can Support Your Knowledge Management
Knowledge & Findability
How Your Taxonomy Can Support Your Knowledge Management
News
Euno Lands $23M Series A for AI Context Platform
Knowledge & Findability
Euno Lands $23M Series A for AI Context Platform

Knowledge and Findability in the AI-Driven Workplace

Editorial
AI Is Only as Good as Your Knowledge — And That's a People Problem
Knowledge & Findability
AI Is Only as Good as Your Knowledge — And That's a People Problem
Feature
Connected Intelligence Can't Fix Your Broken Knowledge Management
Knowledge & Findability
Connected Intelligence Can't Fix Your Broken Knowledge Management
Editorial
Why AI Is Quietly Dismantling Your Most Critical Knowledge Infrastructure
Knowledge & Findability
Why AI Is Quietly Dismantling Your Most Critical Knowledge Infrastructure
Editorial
Context Is the New AI Infrastructure
Knowledge & Findability
Context Is the New AI Infrastructure
Editorial
The AI Epiphany: It’s a Content Problem Hiding in Plain Sight
Digital Workplace
The AI Epiphany: It’s a Content Problem Hiding in Plain Sight
Editorial
Why Knowledge Management Gets Cut — and How to Make It Untouchable
Knowledge & Findability
Why Knowledge Management Gets Cut — and How to Make It Untouchable

Featured Guide

The Value of Practice: Roleplay for Every Frontline Employee
Four frontline conversations worth rehearsing before they happen live, and how AI coaching opens practice to every employee
The first customer to push back on a return policy is often the first time a new hire has truly tried to explain it out loud. Training builds knowledge, but the confidence to use it comes from repetition, and most store managers lack the hours to roleplay with everyone on every shift.
The Value of Practice: Roleplay for Every Frontline Employee

Latest Articles

News Analysis
Google Researchers Give AI Agents a Wiki So They Stop Repeating Mistakes
Knowledge & Findability
Google Researchers Give AI Agents a Wiki So They Stop Repeating Mistakes
Feature
Glean Argues Context Is the Answer to AI Costs at Glean:GO
Knowledge & Findability
Glean Argues Context Is the Answer to AI Costs at Glean:GO
Editorial
AI Can't Fix What Broken Knowledge Ecosystems Create
Knowledge & Findability
AI Can't Fix What Broken Knowledge Ecosystems Create
Editorial
Radical KM: The Missing Piece in Your AI Readiness Strategy
Knowledge & Findability
Radical KM: The Missing Piece in Your AI Readiness Strategy
Editorial
The Knowledge We Can't Afford to Lose
Knowledge & Findability
The Knowledge We Can't Afford to Lose
Feature
AI Is Fueling a Comeback for Wikis
Knowledge & Findability
AI Is Fueling a Comeback for Wikis
Featured Research
Featured research
Guide
The Value of Practice: Roleplay for Every Frontline Employee
Four frontline conversations worth rehearsing before they happen live, and how AI coaching opens practice to every employee
Featured research
Guide
Retail Product Launch Training: Get Every Store Ready to Sell
A four-stage readiness model and a five-step program plan for retail leaders who run launches across many locations
Featured research
eBook
Turn Digital Signage Into an Operational Tool for Modern Manufacturing
Put live KPIs, safety alerts and critical updates where frontline employees can see and use them
Featured research
Research Report
What Makes a Reward Feel Like a Reward?
What redemption behavior can tell us about recognition, motivation and the rewards people value most
Featured research
eBook
Why Consistency Doesn't Guarantee a Consistent Employee Experience
A closer look at the gap between globally consistent rewards programs and the employee experiences they create
Featured research
Guide
The Workplace Leader's Guide to Secure, Scalable Digital Signage
From planning and deployment to governance and day-to-day management, this guide walks through the people, processes and decisions that make digital signage successful.

People Covering Knowledge and Findability

Brittany Persinger is a knowledge management expert and mentor with over a decade of experience designing and leading knowledge management...
Brittany PersingerBrittany Persinger is a knowledge management expert and mentor with over a decade of experience designing and leading knowledge management...
In her role as Principal Research Lead, Lynda Braksiek develops and executes APQC’s agenda for knowledge management research. She works...
Lynda BraksiekIn her role as Principal Research Lead, Lynda Braksiek develops and executes APQC’s agenda for knowledge management research. She works...
Ulrich Beliby is a Knowledge Management and Information Governance professional with over 8 years of experience supporting international development organizations...
Ulrich BelibyUlrich Beliby is a Knowledge Management and Information Governance professional with over 8 years of experience supporting international development organizations...
Steve Bynghall is a freelance consultant and writer based in the UK. He focuses on intranets, collaboration, social business, KM...
Steve BynghallSteve Bynghall is a freelance consultant and writer based in the UK. He focuses on intranets, collaboration, social business, KM...
David is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
David BarryDavid is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Michelle HawleyMichelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...