Inappropriate Behaviour by customers

Our Commitment to Respectful and Constructive Relationships

1. At IDFC FIRST Bank, we have opened multiple channels including branch, call centre, an advanced mobile app, and many such channels to serve you.

2. We try to be as helpful as possible to all our customers. Yet sometimes our resolutions may not meet your expectations. In such circumstances, please bring it to our attention courteously and we will try our very best to resolve the same.

3. Any inappropriate behaviour by a customer, that is abusive, threatening, defamatory, harassing, indecent, offensive, discriminatory, sarcastic, derogatory, or otherwise unacceptable conduct, whether through social media platforms, digital channels, public forums, correspondence, or interactions with Bank personnel, may adversely affect the Bank's employees, operations, reputation, and the trust essential to the banking relationship.

4. There may also be situations where a customer's expectations are not aligned with the services, the Bank is able to provide. For instance, a customer may seek services, exceptions, special requests, documentation, or other assistance that are beyond the scope of our products, policies, processes, or normal banking services.

5. In such circumstances, the Bank may decide to discontinue the relationship and wish you the very best in your banking relationships elsewhere.

6. We appreciate your understanding of the above so that we can offer consistent service to all our customers.

Warm regards,
IDFC FIRST Bank
Always You First

Our Commitment to Respectful and Constructive Relationships

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Our Commitment to Respectful and Constructive Relationships

Read more about Products and Services

Credit Card – Compare and Select

Instant Savings and Growth

Personal Loan – Quick help anytime!

Home Loan – Dream come true

Download IDFC FIRST Bank App

Read more about Products and
Services