The way we work

We are the principal supplier of water, wastewater and drainage services in Western Australia to hundreds of thousands of homes, businesses and farms, as well as providing bulk water to farms for irrigation.

Our services, projects and activities span over 2.6 million square kilometres. We have regional offices in Perth, Bunbury, Albany, Karratha, Geraldton, Northam and Kalgoorlie which allow our employees to provide a high level of professional expertise to customers.

We have over 3,000 employees and participate in alliances to manage an asset base of over $15 billion in water supply, wastewater, drainage infrastructure and bulk water for irrigation.

We are owned by the Western Australian Government and accountable to our sole shareholder, Minister for Water the Hon Terry Redman MLA, for delivery of our services in a commercial manner. Most of our surplus is returned to the government as a dividend to contribute to the development of the state, with the remainder reinvested in capital works.

• Our purpose, culture and values

  Our purpose is to provide sustainable management of water services to make WA a great place to live and invest.

  We strive to consistently build a high-performing, achievement-oriented culture that is customer and safety focused. Our culture unites us with a common set of values, beliefs and attitudes.

  Our values are a key component of our culture. They are the principles that guide the way we work, drive our behaviour and help us to achieve our goals.

  Our values reflect our commitment to:

  Our community

  We are dedicated to excellence in customer service, including supporting local communities and involving them in our decision-making processes.

  Our responsibilities

  We take our responsibilities very seriously and pride ourselves on delivering on the commitments we make.

  The future

  Sustainability is a key principle of our organisation. When we make decisions, we make them for both the present and the future – in terms of water needs and services, the economy, the community and the environment.

  Delivering quality

  A commitment to quality is at the heart of our approach to every facet of our organisation and operations.

  Supporting people

  We want our people to grow personally and professionally as our organisation also grows.

• Our Vision

  There are three key areas of our Vision: Water Forever, Zero Footprint and Great Place.

  Our objectives in realising our Vision are to:

  • Provide value for money
  • Deliver quality water services
  • Protect public health and safety
  • Conserve and restore healthy ecosystems
  • Become more climate resilient
  • Build community capacity
• Our management priorities

  We have designed a series of operating initiatives aimed at achieving our Vision, provide focus for specific operating challenges and driving improvement in our organisation over the next three years.

  These Key Management Priorities have two areas of external focus – Customer Connect and Climate Resilience, and three areas of internal focus – Zero Harm, People First and Reduce-Reuse-Recycle. These priorities are detailed below:

  Customer Connect

  Customer service is critically important to us, and recent customer consultation has highlighted four areas of focus:

  • Enabling customers to effectively interact with us online
  • Enabling customers to better understand their accounts
  • Using modern technology to offer customers a range of convenient payment options
  • Assisting customers to become more water efficient

  Climate Resilience

  Our Water Forever strategy has helped us to engage the community in the move towards climate resilient water sources, schemes and lifestyles. Our Climate Resilience initiative is now looking ahead and beginning a new wave of activity, not just in water supply, but in the wider context of all water services – forever.

  Zero Harm

  Safety is our first priority. Safety and health form part of our broader cultural move towards constructive behaviours, corporate compliance and one effective system. Our goal is to have one safety culture and one set of behaviours that deliver the safest possible environment for everyone who works with us.

  People First

  Our people are behind the many services we provide to customers, and the experience our customers receive is a direct result of our culture and behaviour. This priority is focused on achieving the shift in culture that is required to deliver improvements in both customer service and safety.

  Reduce, Reuse, Recycle

  Over half our business activities involve wastewater. This priority focuses on the inputs and outputs of our business. Firstly, we aim to streamline our consumption of energy, chemicals and land to reduce waste. We are then rethinking the outputs of our activities, and aiming to generate useful products from our wastewater treatment processes.