OnSolve CodeRED recently informed us that they have been impacted by a cybersecurity incident that effects its customers nationwide where user data was potentially compromised. The affected data is limited to contact information: name, address, email address, phone numbers, and associated passwords used to create user profiles for receiving alerts. If users have the same password for any other personal or business accounts, those passwords should be changed immediately.
OnSolve CodeRED informed us that it promptly took steps to secure its systems, launched an investigation, and engaged external cybersecurity experts to assist. They decommissioned the OnSolve CodeRED platform and are in the process of moving all customers to a new CodeRED platform.
The new CodeRED platform, we are informed, was not part of this cybersecurity incident. Additionally, the new system resides in a completely separate environment and has undergone extensive security auditing and testing. The City of Salem will be utilizing this new CodeRED system going forward.
In addition to the new CodeRED platform, you can get City of Salem updates from our website, as well as via social media platforms here: