Modem
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Find, fix, and follow up on every customer concern

Modem gives your whole team one living record of what customers said, what you're building, and what shipped. Connect any agent, or use ours.

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  • Superwhisper
  • Kernel
  • Sentry
  • Zumper
  • OpenCode
  • Polytomic
  • Fig
  • Conductor

Your customers have thoughts.
Most of them get lost.

  • Finding it is hard

    Support sees the email, sales hears it on a call, product reads it in Slack. Nobody notices it's the 10th time this month.

  • Fixing it is slow

    Engineering finally gets a ticket, with half the context never captured. Scoping and fixing it both take longer.

  • Following up rarely happens

    The fix ships. Whoever heard the complaint never finds out, so the customer who asked never hears back.

Modem discovers and organizes your customer concerns

Support threads, sales calls, community posts, social comments, even your own data via our API. Modem works out who raised it and what it is about, then tracks it.

Every concern, grouped and linked to the PRs that fix it

Modem groups what customers say into topics, then tracks the issues and pull requests working on each one. You always know what’s open, in progress, or shipped.

“Modem is fucking good at finding user problems and connecting them to PRs”
Sam L,Conductor

Less digging, more shipping

Your agents read Modem's optimized graph instead of every raw thread. Research takes minutes, and every fix comes with the list of who asked.

  • 98% fewer tokens

    Agents read Modem's context graph vs the raw threads underneathSource 1

  • 3–4 hrsto10 min

    Product research tasks that used to take an afternoonSource 2

  • 5–10times

    Customer touchpoints surfaced per bug fix, across every channelSource 2

  1. On average; measured from real usage data.
  2. Reported by Sentry's product team. Read the case study

Every team sees the whole picture

Product, engineering, success, and sales all work from the same record of what customers said and what shipped.

  • Product

    Discover problems and feature gaps you didn't know you had.

  • Engineering

    Know what's breaking for customers before support escalates.

  • Customer Success

    Keep accounts healthy by closing the loop on every ask.

  • Sales

    Get a pulse on the features your deals depend on.

  • Product: 38 accounts asked for bulk CSV export.
  • Product: 5 customers called onboarding confusing.
  • Product: Posted this week's asks to #product.
  • Engineering: 12 accounts reported the webhook bug.
  • Engineering: 3 customers hit checkout 502s today.
  • Engineering: Told #engineering what customers hit.
  • Customer Success: Acme reported the same bug twice.
  • Customer Success: 6 accounts asked when the fix ships.
  • Customer Success: 3 open asks before Acme renews.
  • Sales: 3 deals are waiting on audit logs.
  • Sales: Told #sales SSO shipped for Northwind.
  • Sales: Your 2pm renewal has 4 open asks.

Connects to every channel and tool, answers wherever you work

Modem reads the tools your customers and team already use, then hands the whole story to people and agents, sources attached. Explore all integrations

Chat

  • Slack
  • Discord
  • Teams
  • Email

Support

  • Intercom
  • Zendesk
  • Plain
  • Pylon
  • Jira Service Desk

Calls

  • Gong
  • Fathom
  • ZoomSoon

Customers

  • Salesforce
  • Stripe
  • Canny

Analytics

  • PostHog
  • Mixpanel
  • Amplitude
  • Sentry

Code

  • GitHub
  • GitLab
  • Linear
  • Jira

Need an integration we don't have? Talk to us

  • Dashboard

    Navigate your customer graph using a complete web UI.

  • Agent

    Full-featured cloud agent, available in Slack, Teams, Discord, or web.

  • Plugins & MCP

    Bring your favorite desktop, terminal, or cloud agent.

  • CLI

    Query your Modem data from any terminal. Great for agents.

  • HTTP API

    The same data as everything else, as JSON over HTTP.

Trusted by teams that listen (and ship)

  • Kernel
  • Superwhisper
  • OpenCode
  • VLT
  • Sentry
  • Zumper
  • Mycroft
  • Fig
  • Novelcrafter
  • HumanLayer
  • Basedash
  • Polytomic
  • Conductor

“Things that would have taken three or four hours are ten-minute tasks now, and when we fix something, Modem shows us everyone who was waiting.”

Nicholas MeisenheimerProduct Manager @ Sentry
Read Case Study

“While I’m working on something I can just hop over and ask Modem, and get an answer in minutes – instead of searching across all the channels and getting out of the flow.”

Leonie GräßelFounder @ Novelcrafter
Read Case Study

Security and compliance

Modem combines industry-standard compliance, enterprise-grade controls, and privacy-first product features at every layer.

  • SOC 2

    SOC 2 compliant. Independently audited against the AICPA Trust Services Criteria.

    Trust center →

  • SSO + SCIM

    Manage access at scale with SSO and SCIM provisioning from the identity provider you already run.

  • Governance

    Audited agent runs, roles, PII scrubbing, and custom retention.

Plans that scale with your team

Unlimited users on every plan. Try Startup free for 14 days.

Free

$0 /mo

2,500 events+ limited agent usage

Get started free
  • Unlimited users
  • Automations
  • 30 days history
  • Community support

Startup

$80 /mo

15,000 events+ extended agent usage

Get started free
  • Unlimited users
  • Automations
  • 180 days retention
  • Dedicated Slack channel

Scale

$250 /mo

60,000 events+ highest agent usage

Get started free
  • Unlimited users
  • Automations
  • 365 days retention
  • Dedicated Slack channel

Every plan supports adding additional volume on-demand. Set a budget, pay only for what you use.

Enterprise

Custom volume and retention, SAML/Advanced SSO, SLAs, and dedicated support. Flexible pricing.

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