support-tickets

UVdesk Open Source Community Helpdesk is a comprehensive ticketing support system designed for everyone, offering robust features to streamline customer support and collaboration.

A Discord Ticket Bot with Select Menu using Pycord

Sentinel Tickets is a free and configurable open source discord ticket bot without watermarks or bloat.

Filament plugin for Help Desk ticket management — User, Operator, and Admin panels with SLA tracking and priorities.

AI support-ticket triage for Teamwork Desk powered by Neo4j Aura Agent and a knowledge graph.

Open source support ticket client.

Example of a help desk ticket lifecycle on osTicket

AI-powered support ticket triage system that automatically categorizes, prioritizes, and routes incoming tickets using the Gemini API. Built with Next.js, Node.js/Express, PostgreSQL, Docker, and GitHub Actions CI/CD.

Local-first, AI-powered support operating system for Help Scout: webhook push for real-time conversation updates, unified email + Beacon chat inbox, semantic docs search, SLA reporting in business minutes, desktop installers (MSI/DMG/AppImage). 224-test CI.

A responsive HTML, CSS, and Vanilla JavaScript IT help desk and ticket management system web template for managing support tickets, users, technicians, priorities, categories, SLA tracking, activity, analytics, and reports.

The Intuition community's utility bot — deterministic, hardcoded helpers.

Self-hosted AI customer feedback analytics: sentiment analysis, topic extraction, urgency scoring, dashboards, reports, and FastAPI REST API.

End-to-end AI app that turns support tickets into actionable intelligence - predicts priority with a supervised ML model, analyzes sentiment, and summarizes descriptions via FastAPI.

Open-source helpdesk and shared support inbox: tickets, SLAs, workflow automation, knowledge base and customer portal. Self-hosted, EU-friendly. Laravel + Vue 3, AGPL.

A modern, full-stack e-commerce platform built with React & AWS serverless architecture for selling eBooks. It features a complete customer storefront with product browsing, shopping cart, Stripe payment integration, order management, reviews, admin dashboard for managing products, orders, users, analytics, support tickets

Internal support ticket system built as a Databricks App — Streamlit UI backed by Lakebase (managed Postgres). Runs on Databricks Free Edition.

WP Ticket WordPress Plugin is a powerful helpdesk, customer service software for teams of all sizes.

LLM-powered support ticket analyzer with FastAPI, OpenRouter, SQLite, validated structured output, vanilla JavaScript, tests and Docker.

API modular em Node.js para criação, consulta, atualização, encerramento e remoção de tickets de suporte técnico.

CLI tool to extract Freshdesk tickets, analyze patterns with local LLMs (Ollama), and generate actionable Excel reports with ticket IDs.