Mechanical & Industrial Operations · Administration & Business Systems · Workflow Automation

Twenty years in technical operations, quality and training, followed by a move into digital systems and automation. I come from a workshop and documentation background, and that is still how I work: understand the system before changing it, write it down, verify the result.

Start here → professional-portfolio — career history, skills by discipline, case studies, education and certifications.

Career path: Mechanical / technical → ~20-year structured technical and operations career → administration / operations → digital systems → part-time freelancing (2015–2025) → full-time freelancing (2025–present) → automation → e-commerce.

Pakistan (UTC+5) · open to international and remote opportunities · Portfolio · LinkedIn · Upwork · Fiverr

From 2003 to 2023 I worked in a technical and operational environment that began with Pakistan Air Force service: workshop and machining work, quality control, inventory and maintenance records, documentation, process compliance, technical instruction, and shift and team supervision.

In 2015 I began freelancing part-time alongside that career, building experience in digital administration, cloud systems, e-commerce and workflow automation. In 2025 I moved to full-time freelance work.

Today I build automations, integrations and data systems for small businesses and agencies — but the engineering discipline underneath comes from the first twenty years, not from the last ten.

Workshop-based technical work in a controlled operational environment: workshop operations, machining, and lathe / CNC at basics / exposure level.

The quality side went with it — QA / QC checks, recording the result, and following the written process rather than improvising. Work orders, maintenance records and material records are covered under operations below. That habit of working to a record is the single most transferable thing I carry.

• Documentation and records. Maintaining technical and administrative records so they are findable and auditable later, not just filed.
• SOP and process compliance. Working to written procedure in an environment where deviation has consequences.
• Operations systems. Internal intranet-based operations and maintenance management system: data entry, inventory control, work-order tracking, maintenance records, reporting and material issue/receipt documentation. ERP-style internal system, not a commercial ERP product.
• Quality assurance and control. Checking work against standard and recording the result.
• Training and instruction. Technical instruction — teaching other people to follow a process correctly, which is harder than following it yourself.
• Shift and team supervision. Coordinating people and work across shifts, with handover that survives the change of personnel.
• Security and CCTV exposure. Familiarity with monitored-access and camera-system environments.

The work small businesses actually hand over: an export where the same person appears three times under three spellings, a file estate that has to survive a migration exactly as it was, a workflow that stopped firing last Tuesday and nobody knows why.

• Workflow automation — n8n, Make.com, Zapier: multi-app workflows, scheduled processing, and integrations between tools with no native connection.
• Google Workspace systems — Apps Script, Sheets, Gmail, Drive, Forms, Contacts: scripted spreadsheets, generated forms, mailbox structure, Workspace troubleshooting.
• API and data integration — REST APIs, webhooks, JSON, field mapping, authentication and failure behaviour.
• Data quality — deduplication, reconciliation and cleanup, with conflicting values reported rather than quietly dropped.
• Cloud migration — Google Drive, OneDrive, Dropbox, Mega: file estates moved with structure and names intact, and verified afterwards rather than assumed.
• Client operations systems — Jotform intake, CRM workflows, file architecture, handover documentation.

The part clients pay for is not the workflow. It is that the workflow does not quietly corrupt something at 3am on a Sunday.

Understand source and destination before touching either · define the source of truth in writing · map the fields · handle duplicates deliberately · validate inputs · test with controlled data, not live records · verify the result by counting it · handle exceptions and stop rather than guess · document the handover so it survives without me.

Remote delivery for clients in the UK, US, Europe and Australia through Fiverr and Upwork.

Public GitHub work: 24 automation repositories, 3 of them with tests running in CI on every push.

What clients said

"Delivered a clean, efficient solution ahead of schedule." — Upwork client · n8n workflow build · Nov 2025

"Labels, filters, and folders were set up perfectly, saving me a lot of time." — Fiverr client, United Kingdom · mailbox organisation · Aug 2026

"The Jotform was built exactly as requested. Clean layout, smooth functionality." — Fiverr client, Germany · client intake form · Aug 2026

"Drive was organized and really helped me and my team out." — Fiverr client, United States · Drive reorganisation · 2025

Sanitized client case studies and open-source tooling. Full index in automation-portfolio.

More repositories: api-webhook-integration-patterns · data-sync-dedup-reconciliation · automation-client-case-studies · n8n-google-contacts-backup · workflow-automation-patterns · gmail-business-inbox-organization · google-workspace-automation-lab · jotform-client-intake-automation · table-to-sheets · fiverr-project-archive

Catalogue and store operations across Amazon, eBay, Etsy, Shopify and WooCommerce: product listings, inventory, pricing, product images and account administration. I also operate my own Etsy shop, EverlanceAutomation, selling business-systems templates and setup services — which covers listing creation, digital product packaging and storefront structure end to end.

Detail: ecommerce-operations-portfolio · digital-operations-portfolio

Levels are stated honestly: where something is listed as basics or exposure, that is what it is. I do not present myself as a software engineer.

The DAE was completed after joining the Pakistan Air Force, through its training and education pathway.

Professional training: Google Workspace administration, security, data governance and troubleshooting · AI prompt engineering · Gemini for Google Docs

Seven verified Google Cloud / Coursera and Vanderbilt University course completions (2025), each with the issuer's own verification link.

View certifications →

professional-portfolio — career history, skills by discipline, project case studies, education and certifications, written for both technical and non-technical readers.

A CV overview is in the portfolio; CV PDFs are not yet published.

Open to international and remote opportunities across technical operations, mechanical and industrial support, administration, business systems, workflow automation and e-commerce operations.

Open to short migrations and cleanups, workflow builds, integration work and ongoing automation support.

Email — sk.malik.llc@gmail.com · LinkedIn: Shoukat Abbas · Upwork · Fiverr