I design and productize enterprise AI systems for contact centers, knowledge operations, speech, and business workflows.
현장의 제약을 이해하고, 온프레미스·하이브리드 환경에서 실제 운영 가능한 AI 제품과 플랫폼으로 연결합니다.
- On-premises and hybrid AI: private deployment, model routing, GPU operations, data residency
- Voice and contact-center AI: streaming speech, dialog orchestration, agent assistance, quality assurance
- Knowledge systems: RAG, enterprise search, content governance, knowledge assetization
- Operational analytics: interaction analytics, QA signals, observability, auditability
- Business integration: CRM/SFA, quotation, subscription, billing, and settlement workflows
- Security and governance: trust boundaries, secrets, PKI, RBAC, retention, and verified deletion
A security-first, vendor-neutral blueprint for integrating speech, hybrid dialog, retrieval, model gateways, agent assistance, QA, analytics, and data governance across on-premises and hybrid environments.
- Architecture and capability map
- Security boundaries
- Contact-center AI data governance
- Repository and backup governance
- Operational reality first: latency, availability, fallback, observability, and recovery are product features.
- Security before scale: identity, secrets, PKI, data classification, retention, and deletion define the platform boundary.
- Deterministic where required: workflows and policy remain explicit; generative models operate inside controlled decisions.
- Knowledge with provenance: enterprise answers need source authority, freshness, access control, and traceability.
- Product over project: reusable capabilities, stable interfaces, measurable outcomes, and clear ownership.
Contact Center AI · On-Prem AI · Speech AI · RAG · Knowledge Platform · Model Gateway · QA & Analytics · Enterprise Integration · Security & Governance
I am interested in practical collaboration around enterprise AI platforms, contact-center transformation, secure private AI, knowledge productization, and operational business systems.
For public architecture discussions, use the reference repository issues.