Release Date: 02-10-2026

🚀 Enhancements

• Moved the sender's name and the message time below admin, bot and Fin message bubbles instead of showing an avatar and name above them, to match the web and Android Messengers.

🐛 Bug Fixes

• Fixed an issue where reaction emojis on in-app posts may not appear until the post footer was tapped.

Release Date: 25-09-2026

🚀 Enhancements

• Added support for iOS 27.
• Updated the conversation header with a larger avatar and refined title and subtitle sizes.

🐛 Bug Fixes

• Fixed a crash that could occur at app launch on older iOS versions when push notifications are integrated automatically.
• Fixed an issue where the Messenger could fail to load after a cold launch until the app was backgrounded and reopened.
• Fixed an issue where embedded videos could stop and reload during playback while a conversation was updating.
• Fixed an issue where bullet list text in Large Posts opened from a conversation could appear in a hard-to-read color.
• Fixed an issue where the icon and title of the create ticket button could be invisible in dark mode.
• Fixed an issue where VoiceOver could start reading partway down a Help Center article instead of at its title.

Release Date: 14-09-2026

🚀 Enhancements

• Added support for configuring the Messenger environment from the host app’s Info.plist.
• Improved Messenger layouts to adapt when the app window is resized.

🐛 Bug Fixes

• Fixed an issue where failed conversation rating submissions could appear successful.
• Fixed an issue where the Inbox empty state could become misaligned after resizing the app window.

Release Date: 04-09-2026

🐛 Bug Fixes

• Fixed issues that could cause layouts to render incorrectly for right-to-left languages.
• Fixed an issue where code blocks in streamed Fin answers could stop updating until the answer completed.
• Fixed an issue where code blocks in posts could render without card styling or with unreadable text.
• Fixed an issue where device token registration with an expired identity verification token could make an unnecessary request and report an incorrect error message.
• Fixed a crash that could occur when dismissing a survey shown at app launch on iOS 26.
• Fixed an issue where tapping an Intercom push notification could fail to open the conversation after a cold app launch.

Release Date: 24-08-2026

📱 New Feature: Code Blocks

• Code blocks in conversations now render on their own card with syntax highlighting, line numbers and a copy action.
• Long or tall snippets now scroll within the card, or can be opened full screen.
• Inline code now renders as a rounded chip in the platform monospace font.

🚀 Enhancements

• Added Georgian and Armenian to the languages the Messenger supports.

🐛 Bug Fixes

• Fixed a crash that could occur when a typing indicator and a thinking indicator arrived together in a conversation.
• Fixed a crash that could occur when the host app ships a layout file with the same name as the Messenger's error screen.
• Fixed an issue where the Messenger could render inside the Picture in Picture window instead of the host app.
• Fixed an issue where dismissing the keyboard after sending could restore the sent text into the composer.
• Fixed an issue where the composer could accept a free-text reply when a workflow's reply buttons should have been the only option.
• Fixed an issue where ordered list items could be omitted from VoiceOver and from copied text.
• Fixed an issue where the collapsed Home header could appear as a light bar in dark mode.

Release Date: 06-08-2026

🐛 Bug Fixes

• Fixed an issue where sheets presented from the conversation header could appear full screen and undismissable on iPhone in landscape.
• Fixed an issue where universal links tapped in the Messenger could open in Safari instead of the host app on apps using the scene lifecycle.
• Fixed an issue where files added to a ticket form with multiple file-upload fields could appear under the wrong field.

Release Date: 21-07-2026

🚀 Enhancements

• Added pinch-to-zoom and double-tap-to-zoom to the image previewer for received images.

🐛 Bug Fixes

• Fixed an issue where the composer could remain interactive when it should have been visible but disabled.
• Fixed a crash that could occur at launch on iOS 15 and 16 devices.
• Fixed an issue where bullet list items could render with excessive spacing between them.

Release Date: 15-07-2026

🚀 Enhancements

• Added a new suppressProactiveContent(_:) API to control which proactive content types (carousels, surveys) can be displayed during pre-authentication launch flows.
• Added Unity wrapper identification so conversations opened from Unity apps are attributed to the Unity SDK.

🐛 Bug Fixes

• Fixed an issue where the Messenger could freeze when using the edge-swipe back gesture.
• Fixed an issue where a multiline ticket field could be hidden behind the keyboard when focused.

Release Date: 02-07-2026

🐛 Bug Fixes

• Fixed an issue where the composer could retain text after sending a message dictated with the iOS keyboard.

Release Date: 01-07-2026

🐛 Bug Fixes

• Fixed a crash that could occur at launch on some iOS Simulator runtimes.