Clarify that <div> still suppresses the translated-reply webhook topic - #654
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cathalging merged 1 commit intoSep 2, 2026
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The caveat added in #638 says the translated-reply webhook topic is suppressed when body has text outside an HTML block element, which invites reaching for <div> — not in the admin sanitizer allowlist, so it's stripped on save and the topic stays suppressed anyway.
markdennis22
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cathalging
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yasser-aboelgheit-intercom
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…#692) * Document translated admin reply topics and translations field in 2.16 Mirrors what Preview PRs #621, #638, #654 and #668 added into the 2.16 spec, matching the promotion in intercom/intercom#585326. Co-Authored-By: Claude Opus 5.5 (1M context) <noreply@anthropic.com> * Match the 2.16 translations examples to developer-docs Co-Authored-By: Claude Opus 5.5 (1M context) <noreply@anthropic.com> --------- Co-authored-by: Claude Opus 5.5 (1M context) <noreply@anthropic.com>
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Why?
A caveat added in #638 says this webhook topic is suppressed when the reply's
bodyhas text outside an HTML block element. An automated review on the companion developer-docs pull request flagged that this reads as an invitation to wrap that text in a<div>— but<div>isn't one of the HTML elements the admin reply content sanitizer allows, so it's stripped when the reply saves, leaving the text bare and the topic still suppressed. This sentence closes that trap before a developer hits it.How?
Appends the same clarifying sentence to the three admin-reply
translationsfield descriptions in the Preview spec; prose only, no schema or behavior change. A matching update is going into intercom/developer-docs#1133.Generated with Claude Code