Skip to content

Document Topics and CX Score reasons in a conversation's custom_attributes (Preview) #642

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Open
anubhav-intercom wants to merge 6 commits into
base: main
Choose a base branch
from
+82 −4
Open

Document Topics and CX Score reasons in a conversation's custom_attributes (Preview) #642

Changes from 1 commit
Commits
Show all changes
6 commits
Select commit Hold shift + click to select a range
835107b
Document AI insights attributes in a conversation's custom_attributes
anubhav-intercom Aug 27, 2026
978ea6b
Mark the AI insights attribute values as response-only
anubhav-intercom Aug 27, 2026
f16528e
Split custom_attributes into request and response variants
anubhav-intercom Aug 27, 2026
25bd4b6
Accept boolean and decimal custom attribute values
anubhav-intercom Aug 27, 2026
824c596
Make custom_attributes_request description resource-generic
anubhav-intercom Aug 27, 2026
0b2c381
Use customer-facing feature names instead of 'AI insights'
anubhav-intercom Aug 28, 2026
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
Prev Previous commit
Next Next commit
Accept boolean and decimal custom attribute values 
Both custom_attributes and custom_attributes_request declared only string
and integer scalars, while their examples use paid_subscriber: true and
monthly_spend: 155.5. Generated request types would have rejected valid
updates. Adds number and boolean to both so the write variant stays a
strict subset of the response variant, matching the ordering used by
ticket_custom_attributes.

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
  • Loading branch information
@anubhav-intercom @claude
anubhav-intercom and claude committed Aug 27, 2026
commit 25bd4b61835a0e71fb39fff9926b2a04213d5a10
4 changes: 4 additions & 0 deletions descriptions/0/api.intercom.io.yaml
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -34172,6 +34172,8 @@ components:
anyOf:
- type: string
- type: integer
- type: number
- type: boolean
- $ref: "#/components/schemas/datetime"
- "$ref": "#/components/schemas/custom_object_instance_list"
- "$ref": "#/components/schemas/ai_topic_subtopic_list"
Expand Down Expand Up @@ -34203,6 +34205,8 @@ components:
anyOf:
- type: string
- type: integer
- type: number
- type: boolean
- $ref: "#/components/schemas/datetime"
- "$ref": "#/components/schemas/custom_object_instance_list"
example:
Expand Down