1st: The 6-month average balance (ADB) is not reflected on the bank certificate, though other digital banks provide this feature. This would be really helpful, especially since visa-required countries often need this information. I understand it's available upon request, but it would be more convenient to have it directly in the app, saving us the hassle.2nd: Other digital banks display daily interest, which is a feature I wish CIMB would offer. Additionally, I don’t fully understand how CIMB calculates interest, particularly during promotional periods. Despite having a background in finance, I can't seem to figure it out. If CIMB were more transparent about this, such as providing a clear breakdown or calculation method, I’d be more inclined to trust the bank and deposit more.3rd: This app isn’t as intuitive as the other app, which is a much smoother experience. For example, I've requested a bank certificate more than six times already, and each time, I get confused about where to find it. Why not just add it to the main menu? If I can request it again without confusion, and addressing items 1&2 above, I will give a 5-star rating.

I have been using this since March of 2021. It was surprisingly offered REVI credit by late December of 2021 or first month of 2022. Like they just got you on the right time you needed it. Transactions are too smooth and they reply your concerns on email as fast as they can. Though during the migration was a little bit annoying but then I appreciate their dedication to give the best services to their clients. I don’t know why my personal loan can’t be approved for twice application but looking forward to be offered by them or get approved when I reapply again. The customer service time frame on serving their customers is a bit long but I appreciate the customer service non how they handle their clients with patience and being accommodating as well. I am also looking forward that REVI credit would have a physical card this would help us better than having access only in virtual. Indeed they are great help during the pandemic days. Still having a difficulty and still coping up my finances nowadays but for sure I would love to keep my money here. I feel my money is safe, secured and very accessible whenever you need it. Hoping they will increase my credit limit as well on my REVI credit and get approve on my personal loan. For sure this will be the number one favorite, kinda generous and helping bank to me. I am only relying on this bank since before and want to have a long term relationship with them. Planning as well to put my kids funds as I start saving hopefully next year. Kudos to you! Keep up the good work! We will always be here your forever fan and user!

Regarding Revi Credit. Once you have successfully took an credit, there should be an automatic display of the due date. on the dashboard what is reflected is the remaining credit limit. Also good to reflect the computed interest to be paid. I made an advance payment last month but it did not reflect on the dashboard. You will have to wait for the due date. Better if the status is as much as possible real time. Regarding the deposit account dashboard. On the various promos, for a non-finance guy like me, it is very difficult to determine how the interest we recieved is being computed. It is best if in the dashboard you can incorporate an interest calculator. This way if you have this, the account holders will have a visibility and will be enticed more to increase or maintain its savings since they will know how much they would recieved every month. I know one digibank, they have an interest calculator. it helps the depositor. CIMB should seriously do the same. If this suggestions will be given consideration, then I can give a 5Star.

I called to ask a very general question, what “Claimable Funds Transfer to Other Bank” means which happened to my father’s account. The first CSR told me he couldn’t disclose this information and that he needed to access the account and that the menu option that I chose is for fraud txns(which I thought it was). I told him it was just a general question and if I can, I could have found answers from Google but nothing comes up except “closed accounts”. So he recommended he’d transfer me to the IVR(whatever that means) but lo and behold, he ended the call. So I called again and chose the same menu option. The lady that I talked to was pleasant, she answered my queries without needing to access my father’s account and the call went smoothly. I don’t know what it is with male CSRs of CIMB but it seems that they lack training. This isn’t my first rodeo with a male CSR that’s rude from CIMB. The same thing happened: I called, male CSR took the call and got rude, he ended the call, I called again and a pleasant lady answered, and mu queries were all answered satisfyingly. I removed all my funds from CIMB after that first interaction with a rude CSR last year and I only had to call again because of my father’s account.

I’ve been using this bank’s online banking platform for quite some time now, and I can say it’s truly excellent. The system is fast, secure, and user-friendly, making everyday transactions such as fund transfers, bill payments, and account monitoring so much easier. I appreciate the convenience of being able to do almost everything without visiting a branch.One feature I hope they can add in the future is the ability to request a bank certificate with Average Daily Balance (ADB) directly through the platform. This would save even more time, especially for clients who need it for visa applications, loan requirements, or other official purposes.Overall, the service is outstanding, and with this additional feature, it could be even better.

I’ve been using this app for years and while the bank service and products are good, the app itself is horrible. Here are a few reasons: - whenever there’s a new update, the app became so buggy that I cannot even do a bank transfer. Even checking my ReviCredit. Whenever I update it, it prompts to an option that I have to apply (but I already have ReviCredit with you guys) so I have to close the app then reopen it so I can see my ReviCredit balance. - what’s with the rotating numbers animation when showing the balance? It’s annoying for me. - whenever I am attempting to transfer after a new update, it always selects ReviCredit as the source, not my actual GSave account. I cannot select GSave. So I have to close the app again and reopen it so that I can select my GSave account. - Now with this new update, my face biometrics cannot be found according to the app. So I have to reset my password again everytime it happens because I am unable to login with my biometrics. Mind you, you’re not updating often so it actually take months for me to rely on my face ID that I forgot my actual password. I never encountered an issue with biometrics before in your previous updates. Now I am experience problems with it from this most recent update. This made me drop a review. Well, those are only a few in my list. It would take more than 1000 words if I post here all of my issues with the app and I believe I am not the only one experiencing problems with the app. Yes, 3 stars. Your banking products saved it. If the products are also a mess, I’ll give the app a 1-star rating.

CIMB has been my preferred app for loans for a while, but I guess their recent migration (which I'm not sure most customers are aware) has been such a nightmare. The first few times I took a loan, it was easy and the response was fast. Recently, I tried to apply for a loan again for a higher amount. It went fairly easy and fast in terms of the application process. However, the nightmare started when the review process took more than a few days but I keep getting notified that I got approved for the lowest amount (30k) with the longest tenure (5 years) in terms of payment. I tried reapplying coz I thought it might have been a glitch but it was the consistent amount being offered to me. Which was really far from my recent loan which was around 150k which was approved quickly. I hope whatever happened during the migration gets fixed so maybe I can appreciate the app again.

Force closes accounts out of nowhere. And even if you submit documents and your accounts stay. They will do it again and again until they have a reason to close all your accounts like even a typo or wrong upload can do this and because their implementation is made so you can only do everything once and you cannot edit or go back or even cancel an application you are stuck and they can render final judgment on you. This type of bank should be illegal as they seem to think their customers are robots. If the future of banking is as dystopian as this then we are going in a bleak future. These types of bank should not be supported and become standard as the ethos surrounding it is about control not service. It is as if this disregards basic human decency and rights. Everything is so deceptive for these banks. If laws are one sided then laws cannot be presumed to be good anymore as it not for the people anymore but a script for people to control with.

I don’t use the app very often just for transfers and for savings. But on the new update of the app, it was so hard to navigate and it was so frustrating. The details you need is not upfront, it feels that I am on a maze every time i need to check a very general information. You know what, I was just trying to find the account number!!! Why is it not available on the front page!!! It was so annoying.Another example, I was looking for the recent transaction and it took me time to realize that it was on the bottom part. Why is it there???? This could be acceptable if the transaction is showing even just a few at the bottom so i know that it’s there. But with CIMB bank, it will show a very little account details,then the promos are all over the place. Just sharing my thoughts on the app as this is not the first time I got frustrated for finding a general information on the app. Your version years ago is lot more better.

I have a REVI Credit loan with a 36-month term, and I am currently on my 25th month of repayment. Recently, I noticed that late fees and other charges were added to my account.I have been contacting customer service regarding this issue, but all the responses I have received have been generic and have not specifically addressed my concern.I already provided screenshots of my payment history as well as proof of the actual payments made. Based on my records, all payments were made on time and in the correct amount. However, it seems that my explanations and supporting documents are not being properly reviewed or understood.I would appreciate a clear and detailed explanation of why these late fees or charges were applied to my account. If there was an error, I request that the charges be reviewed and corrected accordingly. As a customer, I expect transparency regarding any fees assessed on my account.