(Credit: Brinks Home)
Home security provider Brinks Home is warning customers that their data may have been stolen following a breach attributed to a notorious hacking gang.
“The party responsible for this situation has threatened to release information it claims to have taken,” Dallas-based Brinks Home posted on its website. “We are aware that such material may be posted publicly.”
ShinyHunters, which you may recall was behind the hack of educational platform provider Canvas, has threatened to dump the stolen data. Earlier this week, the group updated its website on the dark web, claiming it had looted over 4.9 million records apparently related to a Salesforce database, according to BleepingComputer.
The gang’s website now says: “This is a final warning to reach out by 30 July 2026 before we leak along with several annoying (digital) problems that'll come your way. Make the right decision, don't be the next headline.”
The gang also claims the stolen records include some personal identifiable information. However, the FBI has warned that ShinyHunters often uses “real and exaggerated” claims to pressure victims to pay up.
Although Brinks didn’t say whether it plans to pay the extortion demand, the company told PCMag: "At this stage, we have no evidence that any personal or confidential information has been compromised or misused. Our systems are secure, and we are currently seeing no continued unauthorized access. We are working as quickly as possible to determine the full scope of what occurred and will notify affected individuals immediately should the situation change."
The company became aware of the breach on July 20. "After detecting the incident, Brinks Home promptly activated its incident response procedures, took steps to contain the situation, and engaged outside cybersecurity experts to support the Company's investigation and response,” Brinks said at the time.
It's unclear how the intrusion occurred. However, the company’s latest update says its alarm monitoring and system functionality are operating normally. "Brinks Home is working diligently to determine what information was involved and who may be affected. If the Company determines that personal information has been affected, it will notify those individuals as required and as appropriate,” the update adds.
In the meantime, the company is urging customers to be careful with unsolicited emails, text messages, or phone calls since it’s possible they could be phishing attemps from the hackers. "Brinks Home will never ask customers to provide sensitive information through unsolicited communications,” the update says.
About Our Expert
I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.
Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.
I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.
I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.
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