Call Center Features: Buying Advice, Tips, and News

Grasshopper is a virtual phone system that reliably keeps your business and personal calls separate, but similarly priced alternatives with more advanced features offer better value.

NetFortris Fonality receives a well-earned Editors' Choice among our VoIP competitors because this business-oriented offering has it all. From solid performance to an excellent selection of hardware options, Fonality is a great selection.

Here are some ways in which advanced call center features can help your small to midsize business (SMB) improve its marketing, customer service, or helpdesk support.

A mature player in VoIP PBX systems, ShoreTel Connect Cloud is the company's cloud-based unified communications offering that does a good job of focusing on ease of use and offers a decent selection of third-party integrations.

If you're already involved with Office 365, then Microsoft Skype for Business Online might make sense for you. But those looking for a vendor-neutral business-class voice over IP (VoIP) solution will likely need to look elsewhere.