📢 I’m proud to share that I am joining Qameta Software as Head of Customer Success, North America! I had been awaiting the right opportunity for me, and this opportunity is the perfect fit.
Qameta builds Allure TestOps, a test management platform that helps engineering and QA teams manage testing at scale. The company already has a strong product and customers around the world, and I now get to help build the Customer Success function here in the United States. I’m excited about the opportunity to help U.S. customers get real value from the product while building the kind of partnership that lasts.
After 18+ years at the National Student Clearinghouse, this is a really meaningful milestone for me. NSC is where I learned that great Customer Success isn’t just about solving the issue in front of you. It is about listening closely enough to understand what customers actually need, earning trust over time, and making sure they feel confident that someone is truly in their corner.
I’m grateful for everything I learned at NSC and for every person who championed me along the way, especially Tracie MacMahon, Robert Haushalter, Nauman J., and Laura Reichenbach, who each shaped how I listen, collaborate, and advocate for customers. I’m grateful for where I’ve landed, ready for what’s ahead, and looking forward to building alongside the Qameta team.
If you’ve built Customer Success from the ground up, I’d love to hear what you learned the hard way. 👀
