Tech Impact

ITWorks is a proven 16-week technology job training program that is offered for free to young adults who are unemployed or under-employed. ITWorks participants are ages 18-26, have their high school diploma or GED but no college degree. ITWorks provides the training, mentors, certifications, soft skills, and on-the-job experience needed to begin a career in technology, and transforms participants lifelong earning potential. ITWorks also provides nonprofits and companies with an affordable, diverse, skilled workforce to address the technological challenges they face.

ITWorks 2.0 and 3.0 serve recent graduates of Tech Impacts ITWorks programs. The programs target Tech Impact alumni who have at least one year experience in an entry-level IT position. ITWorks 2.0 and 3.0 address the emerging need to fill in-demand middle-skill IT roles (Network Administration, Cybersecurity) by providing entry-level IT workers with further stackable credentials (CompTIA Net+ or CompTIA Security+), creating a pathway to the next level of their careers and to earn higher wages. ITWorks 2.0 and 3.0 elevates individuals to middle skill positions and in turn opens entry-level positions for future ITWorks graduates.

In 2022, Tech Impact launched CXWorks at the Baylor Women’s Correctional Facility in Delaware, enabling incarcerated women to work toward their Call Center Associate professional certification prior to their release. These participants also receive intensive career guidance, mentoring, and valuable life skills that will help them secure and retain employment in customer experience. This training improves participants’ income potential for life once they re-enter their communities. The 10-week program serves incarcerated women who are scheduled for release within three months.

Our Pathway offers a structured STEM learning experience through three-tiered courses that build skills and credentials over 18 months. ITWorks 1.0 is a free 16-week workforce development program for Opportunity Youth (ages 18–26) with a high school diploma or GED and no bachelor’s degree, the majority of whom come from low-to-moderate income households. Participants receive technical and professional skills training, industry-recognized certifications, mentoring, hands-on experience through an IT internship, and job placement support with connections to dozens of employers. Recognizing that entry-level training alone is no longer sufficient for long-term career growth, ITWorks 2.0 and 3.0 provide free, live online evening training for ITWorks 1.0 alumni who have gained at least one year of Help Desk experience. These courses lead to stackable CompTIA certifications, Network+ (ITWorks 2.0) and Security+ (ITWorks 3.0), and support advancement into middle-skill roles.