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Anu

Anu Krishna  |1827 Answers  |Ask -

Relationships Expert, Mind Coach - Answered on Sep 30, 2026

Anu Krishna is a mind coach and relationship expert.
The co-founder of Unfear Changemakers LLP, she has received her neuro linguistic programming training from National Federation of NeuroLinguistic Programming, USA, and her energy work specialisation from the Institute for Inner Studies, Manila.
She is an executive member of the Indian Association of Adolescent Health.... more
Asked by Anonymous - Sep 29, 2026
Relationship

A close friend of mine started treating another friend’s wife as his “sister,” but over time his behaviour became uncomfortable. He would make jokes with her, hug her frequently and touch her casually, almost as if calling her a “sister” gave him the right to cross normal personal boundaries. My wife noticed this behaviour and brought it to my attention, which made me look at the situation differently. Now I’m confused about how I should react. I don’t want to judge my friend or create unnecessary problems based only on what I have observed, but at the same time, I don’t want to ignore behaviour that makes my wife or me uncomfortable.

Ans: Dear Anonymous,
Are you part of this equation? NO!
Isn't it your friend's problem whose wife is being treated this way? If you and your wife feel uncomfortable; you have a choice of not moving into this set of friends. What happens between two other couples is not your problem; let them sort it out...Step in only if your friend or his wife come to you or your wife asking for help on this!

All the best!
Anu Krishna
Mind Coach|NLP Trainer|Author
Drop in: www.unfear.io
Reach me: Facebook: anukrish07/ AND LinkedIn: anukrishna-joyofserving/

You may like to see similar questions and answers below

Kanchan

Kanchan Rai  | Answer  |Ask -

Relationships Expert, Mind Coach - Answered on Jun 01, 2024

Listen
Relationship
My wife and I have a mutual friend whose behavior I find troubling. Although we live in different cities, I still get upset and anxious whenever the topic of this friend comes up, but his wife remains friends with my wife. How can I manage my feelings and maintain harmony in my relationship while dealing with this situation? Your ABCD
Ans: Dear Yusuf,
Dealing with difficult emotions in relationships, especially when it involves mutual friends, can be challenging. Here’s a structured approach to help you manage your feelings and maintain harmony:

Acknowledge your feelings. Recognize that your feelings of upset and anxiety are valid. It’s important to identify why this person’s behavior affects you so strongly. Reflect on specific instances that triggered these feelings and understand what about their behavior is troubling you.

Balance communication with your wife. Have an open and honest conversation with your wife about your feelings towards this mutual friend. Use “I” statements to express how you feel without placing blame, such as, “I feel anxious when the topic of our mutual friend comes up because...”. This way, your wife can understand your perspective without feeling attacked or defensive.

Consider boundaries. Discuss with your wife how you can both maintain boundaries that respect your feelings while allowing her to continue her friendship. This might mean agreeing to limit discussions about this friend or finding times when she can catch up with the friend without it affecting you. It’s about finding a balance that works for both of you.

Develop coping strategies. Find ways to manage your anxiety and upset feelings when the topic of this friend arises. This could include deep breathing exercises, mindfulness, or engaging in activities that help you relax and divert your attention. Additionally, seeking support from a therapist can provide you with tools to handle these emotions more effectively.

Maintaining harmony in your relationship while dealing with this situation involves open communication, mutual respect, and effective coping strategies. By acknowledging your feelings, balancing communication, setting boundaries, and developing coping mechanisms, you can navigate this challenging situation in a way that supports both your well-being and your relationship with your wife.

PS : i hope my ABCD makes sense to you

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Ravi

Ravi Mittal  |752 Answers  |Ask -

Dating, Relationships Expert - Answered on Jul 23, 2024

Asked by Anonymous - Jun 25, 2024Hindi
Listen
Relationship
Me and my wife are happily married for 10 years and having a twins 4 years before. This incident happened 8 years ago, when my wife and her cousin visited the home town for a temple function they reconnected with this guy who is their old friend ( a distinct relative also), this person had an interest on my wife before marriage and my wife rejected. Now this person is married and having one kid. when they reconnected my wife's cousin used to do conference calls along with this person and my wife. My wife asked me is it ok to talk. i said yes it is fine but just maintain a healthy boundary. So she wont attend all the calls from them. Attended some conference calls for 5 to 15 min and dropped the call saying my husband don't like me in phone too much. this happened weekly once or twice for 2 month(maximum 10 calls). they also had a watsapp group, in that they had friendly chat between them, mostly between wife's cousin and that person. My wife's reply was very less. but when i was going through the messages they are not flirty messages, there i saw my wife saying very positive about our relationship and her cousin also agreed to that saying they are the best couples. but that person has addressed my wife's cousin and my wife occasionally as honey and dear. but both of them ignored and not asked them to stop calling like that. when i checked this with my wife she said that person calls everyone as honey/dear even her sisters and other cousin. Even he calls my wife's mother sometimes honey (she is very aged 60 years).it is habitual for him so she found no meaning in that and she is not bothered to correct that. this is not even a issue for her that's why she did not discuss this with me. that's why she ignored. i asked her to stop talking to him. My wife told she already stopped talking with him as he tried to make personal calls as she did not like it. that time the wats group also not active so she exited from the group and blocked his number. Recently we came to know that one of the relative girl got into affair with this person and this person got divorced due to that. 1. Does the words like honey can be used in friendly way. i have many friends in other gender i never used honey even though i used 'dear' occasionally. As he used this word with my wife, Does this make my wife less pure than other women. Is this cheating ? 2. I cant come in to terms with the fact my wife talked to a person who is a womanizer. does this affect my wife's reputation in the society. they never met in person other than this temple function reconnect.
Ans: Dear Anonymous,

Let me address your queries one by one.
1. Yes, honey or dear can be friendly too. I cannot tell for sure if he was being friendly or flirty, but these are very common terms.
2. How can him calling your wife, or him being of questionable character make your wife “less pure than other women”? I am not sure how these two are even connected. She spoke highly about your relationship, never engaged in one-on-one conversation with the guy, and even stopped talking to him when he tried to call her separately. What is making you question your wife’s character still?
3. No. This isn’t cheating. Not on your wife’s part. Maybe the man did not have good intentions, but your wife did not indulge him. Even if we look at it from 100 different angles, this is not cheating.
4. When your wife spoke to him, none of you knew about his affair and his character. Then how is she responsible for it? And how is she responsible for his misdeeds anyway?
5. No, this does not affect your wife’s reputation in the society. Again, ask yourself, what is her fault in all of this? You are yourself saying they never met in person, never had a one-off conversation, etc.
Please understand that this man’s behavior is a reflection of his character, not your wife’s. It’s unfair of you to blame her or doubt her.

Hope this helps.

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Anu

Anu Krishna  |1827 Answers  |Ask -

Relationships Expert, Mind Coach - Answered on Jul 22, 2025

Asked by Anonymous - Jul 17, 2025Hindi
Relationship
Hi Anu, Is it normal for a friend's husband to flirt or make a pass at you despite knowing you are close to his wife? Recently, my friend's husband has been complimenting my looks excessively. He texts me late at night. Once he even tried to touch my hand during a party. I have been feeling extremely uncomfortable when he is around but I am not sure if I am overthinking or reading too much into this. Should I confront my friend about her husband's inappropriate behaviour? I am afraid it would ruin our friendship. How do I handle this situation where a married man, who is also my friend's husband, is crossing his boundaries?
Ans: Dear Anonymous,
No, it's not normal for a friend's husband to flirt or make a pass at you unless you have given them the permission to do so; implicitly or explicitly...And when you don't object to it, then it's a green signal for the guy!
To make things uncomfortable for this guy, the next time he tries any Romeo moves like touching your hand or moving closing to you, ask very confidently: Excuse me, do you want to say something me?
That will give him an indication that you are not okay with this and also indicate to the others that he's violating your physical boundary.
But even after this if he does not stop, you can talk to your friend and oh, make sure that you save all of his texts...But be prepared to lose your friend as she's not going to choose friendship over her marriage...

All the best!
Anu Krishna
Mind Coach|NLP Trainer|Author
Drop in: www.unfear.io
Reach me: Facebook: anukrish07/ AND LinkedIn: anukrishna-joyofserving/

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Ravi

Ravi Mittal  |752 Answers  |Ask -

Dating, Relationships Expert - Answered on Oct 06, 2026

Asked by Anonymous - Oct 01, 2026
Relationship
My wife's sister's husband has become very friendly with me over the last few years. We meet often at family functions and sometimes talk separately about our personal lives. In the beginning, I was comfortable sharing things with him because I thought we had a good understanding. But slowly, I feel he has started asking too many questions about my marriage and my relationship with my wife. He sometimes asks about our arguments, our private matters and how we handle things at home. At the same time, he also shares many personal details about his own marriage with me, including problems and things that I feel are too private. Sometimes I don’t know how to respond, because I don’t want to encourage him to discuss such personal matters, but I also don’t want him to feel that I am avoiding him or judging him. Because we are family, I am worried that if I suddenly create distance or tell him directly to stop asking personal questions, it could create awkwardness between both families. I also don’t want my wife to feel that I am hiding something from her or that there is some problem between us.
Ans: Dear Anonymous,
I understand your concerns. You don't have to directly confront him about sharing too many personal details or asking you questions, nor do you need to create distance. The sweet spot is to build a gentle boundary. For instance, when he asks you something personal, instead of avoiding the question, just answer vaguely, like, "yes, things are going good" or "Nothing major. You know, routine married life stuff." This way, he will soon lose interest. And when he shares personal information with you, you can simply listen without offering any advice or asking follow-up questions. The conversation will die down on its own. This way, he will neither feel like you are avoiding a conversation with him nor believe that you are encouraging him to get up close and personal with you.

Most importantly, do not hide this friendship from your wife. It's okay. Friends do share things with each other at times and sometimes one person might feel burdened with too many information after a while. These are natural courses of a friendship. The important thing is that you are being considerate of your marriage and want to create a boundary. You can do that without being misunderstood or losing a friend.

Hope this helps.

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Latest Questions
Krishna

Krishna Kumar  |447 Answers  |Ask -

Workplace Expert - Answered on Nov 05, 2026

Asked by Anonymous - Nov 03, 2026
Career
Sometimes, employees are given work that is completely different from what they were hired to do. Initially, we may accept it thinking it is a temporary requirement, but slowly it becomes a regular part of our job without any change in salary or designation. If we refuse, we may be labelled as someone who is not flexible or willing to take responsibility. Is it okay to ask for a change in designation or salary when additional responsibilities become a permanent part of the job?
Ans: Hello Dear

Thanks for the good question.

My thoughts as follows:

When the responsibilities are permanent, meaningfully different from your original role, and carrying more accountability resulting in change in the job itself; its ok Yes, it’s okay and normal thing to ask for role to be recognised. Do this as a air business conversation and not as a demand or a sign of inflexibility.

Flexibility vs Scoop creep

Being flexible means helping out temporarily, covering gaps, and stretching when the team needs it. Scope creep is when the extra work has become ongoing, has no end date, and would leave a hole if you stopped doing it. Once you’re in the second situation, the company is getting a bigger role at the old price. People who ask about this at the right time and in the right way are usually seen as ambitious and professional, not rigid.

How to make the case

Document it. List what you do now that wasn’t in your original role, how long you’ve done it, how often, and what outcomes it has produced. Numbers help (time saved, revenue supported, errors reduced, cost reduced, people supported).

Compare to the market. Check what roles with this scope are called and paid elsewhere. This turns “I feel I deserve more” into “this role is typically at a different level.”
Frame it as formalizing, not complaining. For example: “Over the past year I’ve taken on X and Y, which are now a regular part of my work. I’d like to discuss aligning my designation and compensation with the revised scope.”

Ask for a specific outcome. A title change, a raise, a review date, or a written role description are all reasonable asks. Having a clear request makes it easier for your manager to say concrete yes or no.

Choose your moment. Appraisals and budget cycles are the best times, since the money and designation decisions are being made then. If yours is coming up, this is the natural place to raise it, and you should bring the documentation with you.

What to expect

Sometimes the answer is yes. Sometimes it’s “not now, but here’s a timeline,”. Sometimes it’s a flat no, which is also information. If the company is happy to keep taking the extra work but won’t recognize it, that tells you about your growth prospects there, which feeds directly into the stay-or-move question. And the experience you’ve built is valuable elsewhere, so you can say you’ve been doing the bigger role.

What to avoid

Don’t threaten to refuse the work as leverage, and don’t wait until you’re resentful, since the conversation goes badly when it comes from frustration. Don’t compare yourself to named colleagues. And don’t suddenly stop doing the extra work before the conversation, because it weakens your case and can create the very “not flexible” label you’re worried about.

Hope this helps. All the best.

Warm Regards
KK

ps: For more insights please follow me on RediffGurus

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Krishna

Krishna Kumar  |447 Answers  |Ask -

Workplace Expert - Answered on Nov 05, 2026

Asked by Anonymous - Nov 03, 2026
Career
I have noticed that some people stay in the same job for many years, even when they are not happy with their work or salary. They often say that changing jobs is risky, especially when they have family responsibilities and monthly expenses to manage. On the other hand, some people keep changing companies every two or three years for better opportunities. I am confused about which approach is better in the long run.
Ans: Hello

Thanks for asking the question, very relevant in todays times.

At the outset, let me state neither approach is better on its own. What matters is whether you are learning new skills, your pay is increasing and are you growing overall in the job. Tenure is only a rough proxy for that.

Lets look at why long stays can work? and where they go wrong?

Staying put gives you deep expertise, trust, and stability, and loyalty; which matters when you have a family and fixed expenses. The danger is that the risk is hidden. Your salary can drift below the market rate, your skills can narrow to one company’s way of working, and your outside network can shrink. You then discover the cost only when you’re forced to look, such as in a layoff, a restructuring, or a new boss. Staying feels safe because nothing visibly changes, but the risk builds up slowly and quietly, its like frog in the water, where the gas flame is simmering. Initially the frog enjoys the warm water, by the time water reaches boiling point, it is too late for the frog to jump out.

Why frequent switching works, and where it goes wrong

Changing every 2-3 years is usually the fastest way to raise pay, because external offers typically beat internal increments. It also exposes you to new problems and people. The costs are real, though. You may never see a project through to results, you restart your credibility each time, and in a downturn the newest joiner is often the first to go. Many short stints can also look like restlessness unless each move has a strong reason behind it.

What the evidence tends to favour:

The people who do best long-term are usually neither extreme. They stay as long as they’re learning and being rewarded fairly, which is often 4-7 years, and they move when growth stalls. Staying for stability is a reasonable choice. Staying only out of fear, with no growth, is the costly one.

A practical way to decide

Ask yourself these questions:

- Learning: Am I doing something meaningfully new compared to two years ago?
- Pay: If I interviewed today, would I be offered notably more than I earn now?
- Options: If this job vanished next month, how quickly could I land another?
- Trajectory: Is there a believable path to a bigger role here within 1-2 years?

If most answers are “no,” staying is probably costing you more than a move would. If they’re mostly “yes,” then stay put.

A middle path that cuts the risk

You don’t have to choose between “stay forever” and “jump now.” You can quietly test the market by updating your profile, talking to recruiters, and interviewing without committing. You can ask for a bigger role or new responsibilities internally, and see whether the company responds. And you can keep 6+ months of expenses saved before any move, which makes the family-responsibility risk far more manageable. A real offer in hand gives you facts instead of fear to decide with.

Hope this helps. All the best.

Warm Regards
KK

ps: For more insights please follow me on RediffGurus

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Nayagam P

Nayagam P P  |12594 Answers  |Ask -

Career Counsellor - Answered on Nov 05, 2026

Career
I am an AISSCE (Class XII) 2027 aspirant from West Bengal, and I am interested in pursuing Electronics and Communication Engineering (ECE) or Electrical Engineering (EE). Could you please suggest the various entrance examinations I should appear for to secure admission to reputed private engineering institutions across India? Please consider the reputation of the institutions, quality of education, industry exposure, and return on investment while recommending the best options. Please categorise the recommended institutions into ambitious, moderate and safe options, and mention their respective entrance examinations, eligibility criteria and application deadlines for the 2027 admission session
Ans: Souradeep, I hope you have been preparing for engineering entrance examinations alongside your regular school studies since Class XI. If you are aiming for reputed institutions, consider factors such as institutional reputation, quality of education, industry exposure, and career opportunities, and target very strong academic performance, preferably 98+ percentile in relevant entrance examinations, wherever applicable. Please remember that ROI is influenced not only by the institution but also by your academic performance, technical skills, personality traits (communication, presentation, EQ/EI Level, resilience etc.), specialisation and the recruiting companies. Here are some of the best options to consider: 1. JEE Main / JEE Advanced: The application process for JEE Main has commenced. Target the top NITs, such as NIT Trichy, NIT Warangal and NIT Surathkal, and the leading IITs, including IIT Madras, IIT Delhi, IIT Bombay, IIT Kharagpur and IIT Kanpur. These are ambitious options, particularly for CSE and ECE, where admission generally requires exceptionally high percentiles and competitive All India Ranks. 2. BITSAT – BITS Pilani: Aim for approximately 320+ marks out of 390, particularly if you are targeting the Pilani campus and preferred branches. The other campuses may offer relatively lower cut-offs, depending on the programme and admission cycle. This is also an ambitious option. 3. IIIT Hyderabad: Consider UGEE for its five-year dual-degree programmes. A competitive rank, preferably within approximately 160, would strengthen your chances. For four-year programmes through JEE Main, CSE/ECE admission is exceptionally competitive, with a very high percentile generally required. 4. IIIT Bangalore: Check the 2027 admission policy carefully, as its accepted entrance examinations and selection criteria may change. Based on earlier admission trends, a strong JEE rank is important for securing preferred programmes. 5. KIIT Bhubaneswar: Appear for KIITEE and target a rank below approximately 3,000 for preferred branches, keeping in mind that closing ranks may vary across admission phases. 6. COMEDK UGET: This is a useful option for students from across India. A rank within approximately 1,000 would improve your chances of targeting leading Bengaluru engineering colleges, making it a comparatively more accessible option than the institutions mentioned above. 7. WBJEE: Do consider your home-state entrance examination. How would you categorise your current preparation and expected performance in WBJEE—as ambitious, moderate or safe? Since you have not mentioned whether you are attending offline/online coaching or your present preparation level, I would strongly recommend keeping additional backup options such as Manipal (MET), VIT (VITEEE) and Amrita (AEEE), rather than depending entirely on the seven options above. You may also explore ISI if you have a genuine interest in Statistics and mathematical sciences. The objective should be to create a balanced admission strategy with ambitious, moderate and safe choices while keeping your preferred engineering branches and long-term career goals in focus. All The Best for Your Prosperous Future!

Follow RediffGURUS to Know More on 'Careers | Money | Health | Relationships'.

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Ramalingam

Ramalingam Kalirajan  |11497 Answers  |Ask -

Mutual Funds, Financial Planning Expert - Answered on Nov 04, 2026

Career
I am having Gujarat gas share since 1992. My name is in short form and want to delete my fathers( dead) name for the last 7 years . But KFintech is returning the documents again and again due to some reason or the other. Every time I give details as asked for, they come up with new points and the docs are returned. It is going on since 2019. It happened 7-8 times in last 7 years. I am really tired of writing to them. Any suggestion please
Ans: I can understand your frustration. Having the same documents returned 7–8 times over seven years is certainly unacceptable from a service perspective.

Since you have held Gujarat Gas shares since 1992, it is important to get the ownership records corrected and updated.

My suggestion is to stop handling this as a routine document-submission exercise. Instead, escalate it as a formal investor grievance.

» Escalate the Matter

I suggest the following steps:

– Write one final consolidated complaint to KFin Technologies grievance redressal team.

– Clearly mention that the matter has been pending since 2019 and documents have been returned repeatedly.

– Attach a chronological list of all previous submissions and objections raised by KFintech.

– Ask them to provide one consolidated list of all pending requirements instead of raising new objections with every submission.

– Request escalation to their senior investor services team and a written resolution within a specified timeframe.

» Escalation Through Gujarat Gas

Do not restrict your complaint to KFintech alone.

– Send a formal complaint to the Company Secretary and Investor Grievance Department of Gujarat Gas Limited.

– Explain that KFintech is the company's Registrar and Transfer Agent, and the repeated rejection is causing hardship.

– Request Gujarat Gas management to intervene and instruct KFintech to resolve the matter.

– You can also copy KFintech's Compliance Team at compliance.corp AT kfintech.com.

» Approach SEBI and Stock Exchanges

If the matter is still unresolved, escalate it through the following channels:

– SEBI SCORES: https://scores.sebi.gov.in/

– You can also approach the investor grievance department of NSE or BSE.

– If the grievance remains unresolved, consider the SMART ODR platform for online dispute resolution: https://smartodr.in/

Keep all complaint reference numbers and previous rejection letters ready.

» One Important Suggestion

Prepare a single document containing:

– Your original request submitted in 2019.
– All 7–8 rejection letters received from KFintech.
– Documents submitted against each objection.
– Details of the latest pending objection.

Ask KFintech to identify all remaining deficiencies in one communication and confirm that no further requirements will be raised after compliance with that list, unless a genuine regulatory requirement arises.

» Final Insights

You have already spent seven years following up. I would not recommend continuing the same process through repeated letters.

Escalation through Gujarat Gas management, followed by SEBI SCORES, is a better approach.

Your objective should be to get one accountable officer to review the entire case and provide a final resolution.

Best Regards,

K. Ramalingam, MBA, CFP,

AMFI-Registered MFD – ARN 4188

www.holisticinvestment.in

https://www.linkedin.com/in/ramalingamcfp/

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Ramalingam

Ramalingam Kalirajan  |11497 Answers  |Ask -

Mutual Funds, Financial Planning Expert - Answered on Nov 04, 2026

Money
I took Hospital Care Policy in June 2009 from ICICI Prudential Life Insurance Ltd. I am UpToDate in payment of premium and have not claimed any reimbursement. Insurance company provided both Annual and Lifetime Limits of Claims of Rs. 20 lakhs covering Hospital expenses including Surgical and Convalescence Benefit. They maintained this stand for 17 years till June’26. However, they sent revised Policy Document in Sept’26 reducing Annual Limit to Rs. 4 lakhs, maintaining Lifetime limit the same. I requested to rectify the mistake. They, however, maintained that the Annual Limit stands revised quoting some clause of T&C. The T&C of the Policy is not in tandem with the main policy certificate. I requested for rectification through their Grievance Redressal Officer. They are not ready to correct their mistakes. This has reduced my claim limits during one Policy year. I am Senior Citizen, 74+, based in Mumbai. I am advised for both Knee Replacement Surgery in a reputed Hospital costing more than Rs. 10 lakhs. I sought clarification on my entitlement of the Claim before getting admitted in the Hospital. They quote some clauses of the T&C offering me a maximum of Rs. 1 lakh towards Surgical benefit etc. on a sum insured of Rs. 20 lakhs. They are misreading / misinterpreting Clauses of their own T&C. I requested for personal hearing, no response from them. I have complained to IRDAI Grievance Cell. They have directed the insurance company to resolve the issue immediately. Still no response from ICICI Prulife Insurance. Request your advice please. Hari Narayan Belawat,
Ans: Your concern is valid, particularly because the policy has been continued for 17 years with regular premium payments. Being a senior citizen, you should not have to face uncertainty about your medical coverage at the time of a major surgery.

There are two important issues here:

– The insurer has reduced the Annual Claim Limit from Rs. 20 lakhs to Rs. 4 lakhs.

– There is a dispute regarding the interpretation of the original policy certificate and the terms and conditions.

The key question is whether the insurer has the contractual right to reduce your benefits during an ongoing policy, especially when the earlier policy documents stated otherwise.

Do not accept the revised benefit limits merely because the insurance company has quoted a clause. Ask them to establish clearly how that clause applies to your original policy.

» Immediate Actions Recommended

I suggest the following steps:

– Obtain the original policy document issued in 2009, including the complete terms and conditions.

– Compare it with the revised policy document issued in September 2026.

– Ask the insurer to provide a written explanation identifying the exact clause that permits the reduction of the Annual Limit.

– Ask them to explain why the original policy certificate and the revised terms differ.

– Request a written clarification on the exact benefits payable for knee replacement surgery, including surgical and convalescence benefits.

– Preserve all premium receipts and correspondence. Continue paying premiums to avoid any disruption in policy continuity.

» Escalate to the Insurance Ombudsman

Since you have already approached IRDAI and the insurer has not resolved the matter, I suggest approaching the Insurance Ombudsman in Mumbai.

The Insurance Ombudsman provides an independent grievance redressal mechanism.

You can seek the following relief:

– Restoration of the original Annual Limit of Rs. 20 lakhs, subject to the original policy terms.

– A declaration regarding the correct interpretation of the policy benefits.

– Written confirmation of your knee replacement surgery entitlement.

– Appropriate relief for any deficiency in service by the insurance company.

You generally need to approach the Ombudsman within one year of receiving the insurer's rejection or unsatisfactory decision. Please do not delay this escalation.

» Regarding Your Knee Replacement Surgery

This is particularly important because your medical requirement should not suffer due to an ongoing insurance dispute.

– Ask the hospital insurance desk to submit a pre-authorisation request, if this facility is available under your policy.

– Obtain the insurer's written response before admission, wherever medically feasible.

– Do not rely only on verbal assurances from the insurance company.

– If surgery is medically urgent, discuss the timing with your treating orthopaedic surgeon. Do not postpone necessary treatment solely because of this dispute.

– Keep all hospital estimates, medical advice and insurance correspondence safely.

Also, do not surrender or discontinue this 17-year-old policy while the dispute is pending.

» Our Assessment

Your strongest point appears to be the difference between the original policy certificate and the revised

However, the actual entitlement will depend on the contractual terms, benefit definitions and any valid amendments applicable to your policy.

The insurer should not simply quote isolated clauses without explaining their applicability to your original policy.

Given your age and the significant medical expenses involved, I would recommend getting an insurance lawyer to examine both policy documents and represent your case before the Ombudsman, if required.

You have maintained the policy for 17 years. It is important to protect your contractual rights and obtain clarity before incurring substantial medical expenses.

Best Regards,

K. Ramalingam, MBA, CFP,

AMFI-Registered MFD – ARN 4188

www.holisticinvestment.in

https://www.linkedin.com/in/ramalingamcfp/

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DISCLAIMER: The content of this post by the expert is the personal view of the rediffGURU. Investment in securities market are subject to market risks. Read all the related document carefully before investing. The securities quoted are for illustration only and are not recommendatory. Users are advised to pursue the information provided by the rediffGURU only as a source of information and as a point of reference and to rely on their own judgement when making a decision. RediffGURUS is an intermediary as per India's Information Technology Act.

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