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This repository was archived by the owner on Aug 29, 2025. It is now read-only.
Error Bad Response 500 for getImage() #68
Description
Any help would be great - or alternative options.
I'm using getImage to create and store a plot in a google cloud bucket. I've been using this successfully for weeks now, and all of the sudden, with no changes to the code, I start getting this error. I've seen other issues with a 301 code, that make it seem like I need to to some switch to a new way to do this, but I don't know how. Any guidance, suggestions for quick fixes, etc. would be appreciated!
code:
error:
Activity
shaedmorgan commentedon Dec 21, 2020
I've narrowed it down to the fact that I display some text that is not a UTF-8 character, but it's not reading it correctly. It's the upward pointing white triangle "\u25B3" - when I put that in the code, it still gives me the error
(see issue #43 for reference!)
edencheung commentedon Jan 25, 2021
Same problem here, plotly gives me a 500 error when I try to render a graph containing a character like "ç". However, the weird thing is that when I do ploty.plot() and click into the URL, it works perfectly fine.
shaedmorgan commentedon Jan 25, 2021
Following the instructions listed in this pull request and a bit more tinkering fixed the issue for me. You basically just need to change the instructions on how the JSON gets read to include all utf-8 special characters:
Hope this helps! Worked for me.
#49
shaedmorgan commentedon Jan 25, 2021
I hope my solution above works for you!