The mgm A12 Platform is developed by mgm technology partners and is made available under a dual license:
Check LICENSE of this distribution for details.
- General information is available at https://geta12.com/#/support/support-overview
- A dedicated A12 Community Forum is available for community users, accessible via https://discourse.geta12.com/. Register to post a topic.
- Before posting, please review the technical documentation at https://geta12.com, where the latest A12 installers are also available.
- mgm does not commit response times for community users.
- Public information and discussions can be joined in the A12 Community Forum via https://discourse.geta12.com/. The content is public, please do not post sensitive information.
- Enterprise customers may open support tickets through the ticket system at https://a12support.mgm-tp.com. Access requires contractually designated accounts.
- To ensure efficient processing, please include all necessary information for analysis in your ticket.
- Response times are defined by the Service Level Agreement (SLA) of your Enterprise Subscription and Support agreement.
- Support is provided only for the latest A12 release and designated LTS releases - check A12 Release Lines
- A valid support request must include:
- A clear and detailed description of the issue
- The exact A12 release in use
- The error message received
- Relevant log files, if applicable
- It is recommended to indicate the impact on production:
- Complete production outage (Severity 1)
- Major disruption (Severity 2)
- Limited restriction (Severity 3)
- Minor issue (Severity 4)