It’s mind boggling how you can push an app out that literally has so useful and essential features missing. There’s no way to sync workouts to the Apple Health app, which means the workouts don’t count towards Apple Watch goals at all. There’s no way to take workout data that’s input or synced into app and export that data into workout logs app (e.g. Strong). You can favorite other gyms (like if one gym is closer to home and another work) but how do you VIEW favorites since they don’t show up on the home screen? There’s no way to see what is showing in the cardio theater. There’s no way to get eGym analytics (outside of Bioage, but most of the other stuff can only be accessed from the main hub/console). So basically you have ZERO ACCESS to YOUR own data and they basically skim it down to the bare minimum and give you access to that. Whoever is in charge of the app you’re missing the boat and leaving EOS vulnerable - between the slow scale to rollout more locations and ease congestion and all the misses that every other gym already has figured out the value proposition for staying at EOS is quickly fading - especially seeing as none of these things are being addressed in any sort of timely manner. Maybe you should communicate that you’re aware and working on these things?

Doesn’t save filter preferences, have to redo them everyday, sometimes more than once a day. After updating filters of locations AND fav instructors, still can’t find the class I frequent every week. Have to restart app, clear filters and start all over. Took me 15 mins just to book my favorite class. And confirming the booking FIVE MINS before class STARTS is unrealistic. No one has their phone in hand five mins before start, it’s off to the side, we are in our spots and stretching. An hour window would be better allowing us to confirm before we leave home before class. Also the app keeps logging me out and I have to log in again frequently, really frustrating. Also can’t sign up for more than two classes a day. Sometimes I do more than that with the different varieties of classes. I love to book a high cardio and pair it with yoga following sound bath meditation then sometimes do one or two more in the evening. Wish they had worked out these issues before MAKING us use this new app. :(

The good news is I rarely go to the gym and yet keep paying, this app annoys me enough that if they force this switch I’ll actually stop wasting my money and cancel my membership because this app is so disrespectful. This new Eos app feels like an April fools joke, it lack so much function of the original like payment history, or sessions remaining and integrated training features which you now have to download another app to do the same thing the old one did. The new app is not user friendly, looks visually messy and makes simple things like booking a group class more difficult or impossible. I’m appalled this product was released and feel slapped in the face that they are trying to force people to use such a poorly made app. How are they going to redo an app and not even at least replace the functionality of the original, please get this nonsense together….. or don’t, my bank account will be happy with one less bill.

This new app is terrible. It places restrictions on classes for members who are still paying the same amount of money as they were prior to these restrictions. When I sign up for a class, I do so knowing that I am going to be at my class either in the morning after I take care of my responsibilities at home, including my dogs and my children or after I leave work knowing that sometimes there is some traffic. However, I always do make it to these classes before they begin. With this new app, if somebody is not there five minutes ahead of time their spot can be given away. So people are going to be driving recklessly trying to get to class on time. It also limits how many classes someone can sign up for in a day. Unfortunately, what they have done is punishing people who do get to their classes and not fixing the problem of people signing up and not attending classes.