I use the free version of the service and it is a good app for that. Being able to watch free live channels and free on demand shows is what makes it good. However there’s a couple issues that need to be addressed. Mostly with episode numbers and playback issue. There are some shows that you can’t list as episode 1 for each season. For example the on demand episodes of The Price Is Right the Barker era channel you have it listed as episode 1 for season 11. That’s incorrect. The first 5 episodes of season 11 were skipped and begins with episode 6. 10 episodes are actually missing from that season due to the channel skipping those episodes. Therefore they should be listed as the production numbers. Episodes 4581 through episode 4985. As far as the playback goes episodes 4581 and 4582 are played twice for on demand viewing. Where episodes 4851 and 4852 are supposed to be played it plays episodes 4581 and 4582. Or in the way you have these episodes listed instead of episodes 130 and 131 are supposed to be playing it plays episodes 1 and 2 for the 2nd time. Please look at those episodes and find the 2 episodes that are supposed to be playing on demand and get them corrected. Don’t forget to list them in the right way that I mentioned in this lengthy review. Thank you.

I could care less about the new format and look, but subtitles are messed up now. It used to be that movies and shows would always play with subtitles because I turned them on. Now every time I watch something, I have to turn subtitles back on, even if it’s the same movie that I just started earlier that day. If you’re going to make it that subtitles are automatically off, then at least make it a setting option to have them automatically on vs automatically off. I’m someone that uses subtitles all the time, and I’ve never had to turn them back on for the same movie every time I re-open the app and press resume. Every other streaming app and previously prime video too, if you turn subtitles on once for one movie or show, they stay on for everything until you turn them back off. That’s how it used to be and that is better. Now I have to hit pause, turn subtitles on, go back 10-30 seconds, then I can resume my movie with subtitles on. At least make an option in settings to have subtitles automatically on or off, plus the ability to change it for an individual movie or show. Also it’s buffering and lagging more than before. In my case, it could be the area I’m in bc I have no wifi and most places have poor cell service, but prime video is still acting up more than any other streaming apps I use. I’ve never had any issues before, and if subtitles worked properly, I would give it a 5 star rating. But I use subtitles all the time and now I’m annoyed and irritated every time I start a movie or tv show. Fix them please, they worked fine before.

I’ve been using the prime app for literal years. All of a sudden in the last few months it’s been messing up in a really weird way. It’s switching the “continue watching” for the two profiles i have set up. So when I’m using my profile i have to use the search bar to find the show I’m watching, but then it remembers which episode I’m on. It’s really odd, it’s just showing what the other profile has been watching under my profile’s “continue watching”. So thats one problem. Then the other problem is, every week or so i have to completely delete the app and download again. Everything will be working normally (except the continue watching sections switched) but then randomly every few days I’ll open the app and magically my correct “continue watching” section is back! Except now when i click on the show it just buffers and buffers forever. And i don’t mean when i hit play. I mean when i click the show and it should be showing me the play button and episodes list. Instead it just sits there with a black screen. This has happened SEVERAL times and on different networks and it never loads or fixes itself until i delete the app and redownload. Then it works perfectly but, of course, the “continue watching” sections are switched again…and the cycle continues.