I like to read reviews and choose things based on highest rating from most people. Unfortunately, I didn’t see that all of the glowing reviews are from previous versions of the app. In the last year they started to change, and I’ve been finding out why. This morning is the 6th or 7th time that my alarm failed to make any noise and wake me up (I’ve been using the app for several months now). I’m a teacher so more often than not, I keep my ringer on vibrate and don’t bother to switch it on when I’m not at work. It appears that (sometimes?) the app requires the ringer to be on in order for the alarm to sound. Most of the time a little warning message pops up saying that the alarm won’t sound because my phone is muted, so I remember to turn it back on. Sometimes it says that the alarm won’t sound when muted unless the phone is charging. Sometimes it pretends everything is fine until morning when it makes no noise at all. On these days, half the time it indicates that it’d been “going off” for an hour and (I’m presuming) has snoozed itself enough times to just stop trying. The other half it’s like I never set an alarm - no indication anywhere that anything happened at the time my alarm is set for. It’s heartbreaking because I wanted something that I could customize, and this was perfect! It’s too much of a gamble to be worth it though - alarms need to be consistent, and there’s truly no room for the possibility of it not going off.
Thank you for contacting us with this issue, and our apologies for the caused inconvenience. We have received more complaints recently about the alarm not going off, but have not been able to reproduce the problem or pin-point the source of it. Right now we are busy investigating this and gathering data about the problem. If you could assist us in this by giving any information that might be useful in which your alarm went off (was it an overnight alarm, was the screen locked, was the app closed, etc.) then we’d really appreciate it. You can reach us at help@impalastudios.com.Again, our apologies for the caused inconvenience.