I had a very disappointing experience with Swiggy recently. I ordered 2 food items from a restaurant just 1.5 km (about 6 minutes) away, with an expected delivery time of around 35 minutes. However, even after more than an hour, my order never arrived. The delivery partner did not answer a single call despite my repeated attempts. When I contacted customer support, the first representative said they would assign a new delivery partner—but nothing happened even after I waited again. When I mentioned cancelling the order, the agent told me it’s “better not to cancel since the food will go to waste.” What exactly does that mean? Are customers expected to keep waiting indefinitely, even if the food turns cold, just so Swiggy doesn’t take responsibility? Does the wasted food somehow become our fault instead of the delivery person’s who failed to do his job? By this time, it was well past dinner, we were still hungry, and it was already getting close to bedtime. The second support agent also left me on hold for over 10 minutes without resolving anything. To make matters worse, each call took 8–9 minutes just to get connected, adding to the frustration. In the end, I had no option but to cancel my order. Swiggy didn’t just waste my time—they ruined my first experience with online food delivery, left me hungry at night, and had the audacity to guilt-trip me for their incompetence. If this is how an online delivery service operates, you might as well shut it down.

I have been a religious user of the application for years now. Not just that, I have been a Swiggy One member too. Please boycott this app and use Zomato instead. A lot of my friends have done this too, because this app not only creates food delivery issues but in recent years, due to their nearly unreachable customer service, they do absolutely nothing to resolve it. They have, on countless occasions of time, delivered food after hours of waiting, the wrong food, incomplete food, and charged cancellation fee when I cancelled the order within a 60 second mark (I have proof in case anyone wants) without even informing me they would do so. When I have tried to reach customer care, I have to talk to them for at least 1-1.5 hours before they sometimes did resolve the issue with refunds or coupons or placing the order in some way again but now they don’t even do that. There is no customer care number as well and regular customer care members talk to you as if you are a wall/as if they are robots, trained to say “we are sorry but we can’t do anything” after stealing your money from you. Their food delivery, value of time and their customers is pathetic. It is worse than any application I have ever used in my life. On several occasions, I have had to write them mails as well, out of which one time they gave me a coupon that never worked and upon inquiring why they never replied. They CHEAT and FOOL you without even giving you the pleasure of good/right delivered food.

Ordered food on 25th April with a bill of 400 rs. Delivery boy spilled half the food while on the way and when arrived he told me to take the rest of the food and complete the payment it will get refunded for this spillage, I paid him and then talked to an executive of customer support, explained the whole situation but they didn’t compensate me fully, they only provided a discount coupon of rs 325. After that i ordered food next day using the coupon. 4 months later i opened the app to order food and when proceeded to pay the window show an additional cancellation charge on a order which got cancelled on 25th April after the end of the given cancellation time. But, the order never got cancelled from my side, again I contacted customer support, explained them this whole thing and even they confirmed that it is a problem from their system but still refused to remove the “unnecessary cancellation charge” saying that they cannot do anything about it, so i asked them to transfer my call to a senior who can solve this problem, but the executive told me that it is not possible for her after that she said she can only raise an issue for this complaint and the swiggy team will contact me for further assistance to which i said okay, but its been more than one week no one from swiggy has contacted me and the problem still remains. I think in the end i’ll have to just stop using swiggy because of this unnecessary charge and lack of customer support services.

I have had multiple instances now of poor customer support. 1. Ordered 2 count of the same item on insta mart but only 1 got delivered. Cx team says will take 6 hours to resolve. What is the point of an insta mart order if you cannot service in similar time frame. If i needed something now, how will 6 hours solve my issue. I even asked them to just cancel the order and take back the 1 item. Even that they are not doing. 2. had ordered a mosquito racquet for my other home , it was different from what I ordered. Delivery executive took it back saying he will raise a exchange. He did not raise any exchange and then Swiggy refused to even raise a request since the person who I had delivered it for were calling from their number , which was the number on which I had scheduled the delivery and the delivery executive had also called, saying that this number does not exist with us. How did the delivery executive call that number at the time of delivery then? No resolution yet and we lost our money. 3. Had ordered a few items on which combo was there, the 1 main item was faulty hence I asked for complete cancellation as the combo did not make sense otherwise. Cx team said they can only cancel the 1 item and not the combo. Why show a combo when you can’t service all the products together. Again waste of my money. I warn everyone to stay away from Instamart. What they are doing is equivalent of fraud.