Initially I was of the view that Airtel is the best connection out there but only when I got it for myself, I realised that it was not working as expected. The engineers would never come at the appointed time. When I call at the number provided, the engineer would say that I am not the one assigned for your case and someone else will visit. And that someone else will not visit for a week or two. When we try to get the connection removed, someone from retention team calls and gives offers to retain the customer. But all that is of no use because your foundational issue is never resolved, I.e a proper Internet connection. Sometimes an automatic ticket gets created in the account when there is a common issue going on around and it keeps sitting in the queue for many days and doesn’t allow to create a new request which in turn leads to not using the internet for many many days. Then the tickets gets closed without a resolution after several days and then we need to create a new request. It’s a vicious and never ending cycle. I have hardly used Airtel internet this year but duly paid all my bills in timely manner. And retention team just gives an offer of some Rs 400 off which doesn’t justify no connection for half of the year. My only request to Airtel is that please live up to your promises and brand name. Even the local Broadbrand services with no branding at all is giving better service then why would someone go for a brand name. Customers only need a good connectivity and consistent service.

Being a 12 years old platinum customer I don’t expect this from airtel. I have lodged complaints I don’t know how many times, every time I receive a miss call and when try to call back it says it’s an automated number and they can’t answer, they’ll get back to me and after this happens a couple of times I receive a msg stating your ticket has been closed. I am facing the network issue on calls since ever and now on top of that my internet data stopped working which i rarely use to pay at retail outlets despite of being paying a good amount and having a postpaid connection with how much data i can’t imagine as I use it rarely and airtel claims to carry it forward. I almost stay at home all the time and use my wifi which is not yours thankfully still not able to use my so called plenty of data which airtel claims to provide me but just to show numbers in GB as if doesn’t works at all. I am very disappointed and an unsatisfied customer of airtel who is tired of coping up you guys. This time if my complaint goes closed without interacting to me, I am done with airtel with all my family members and friends who are using airtel. You know what I am not much of a complaint person I always simply choose to switch if a service provider in any field is incapable of providing a service I am paying for still I have never left airtel considering you guys use to provide good customer service at a point of time but now I can’t bear it anymore.Thank you

I would recommend not to buy any kind of services from Airtel. Because whenever u gonna call for reporting an issue or raising a complaint they don't have any options for that. And purchasing a connection from Airtel isn't worth wasting time and money. They can't manage the customer properly can't solve their issues. They work like government departments go there then others will say call them and it will go on and on.... Leaving u frustrated and helpless. No way to get your money back and no way to get the connection. Your money is just scammed and it's all going on with the legal process. Better choose Bsnl Broadband or Jio fiber if u are trying to get a New WiFi/DTH connection. Airtel was once a good choice but now it's the biggest scam. I don't know if the Higer authorities know this kind of acts happening or not, or they are just ignoring it. They don't even have a grievance registering number. No one can register any kind of complaint. There is just frustrating Ai talking to u everytime u call. Even if u call the head office of the state or Airtel store. They will say sir call that number Because we can't do anything in this situation.I have been using Airtel since. It's my first and the worst ever experience I had with Airtel in my life. And I don't trust Airtel anymore. Thinking of even changing my sim card and getting other service provider's sim card. Atleast I won't be this much disappointed..I would rate Airtel negative if they had a option.

Initially I was of the view that Airtel is the best connection out there but only when I got it for myself, I realised that it was not working as expected. The engineers would never come at the appointed time. When I call at the number provided, the engineer would say that I am not the one assigned for your case and someone else will visit. And that someone else will not visit for a week or two. When we try to get the connection removed, someone from retention team calls and gives offers to retain the customer. But all that is of no use because your foundational issue is never resolved, l.e a proper Internet connection. Sometimes an automatic ticket gets created in the account when there is a common issue going on around and it keeps sitting in the queue for many days and doesn't allow to create a new request which in turn leads to not using the internet for many many days. Then the tickets gets closed without a resolution after several days and then we need to create a new request. It's a vicious and never ending cycle. I have hardly used Airtel internet this year but duly paid all my bills in timely manner. And retention team just gives an offer of some Rs 400 off which doesn't justify no connection for half of the year. My only request to Airtel is that please live up to your promises and brand name. Even the local Broadbrand services with no branding at all is giving better service then why would someone go for a brand name. Customers only need a good connectivity and consistent service.